Please do not send any return items to our company address below, returns sent to these addresses cannot be processed. If you need to return a product, please contact customer service: info@mancave24.com

We pride ourselves in how fast our orders ship out, but for this reason, we cannot guarantee that orders placed on our website will be able to be canceled before the order ships. So, please carefully review your order before submitting it to prevent the need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue a refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are canceled after they have shipped out.

Please notify us within 30 days of delivery to request a return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for a prepaid return at our expense and issue a full refund shortly after the return is received back at our warehouse. If the return is due to a reason other than the item being damaged, defective, or incorrect then the customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain a return authorization by contacting us and providing the following information: your name, your order number, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after the return is received back at our warehouse.

Damaged or Defective Orders

Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damage. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures emailed to info@mancave24.com. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive a full refund.

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